1. Return Eligibility: We want you to be satisfied with your purchase from Freshzoon. If you are not completely satisfied, you may be eligible for a return. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
2. Return Process: To initiate a return, please contact our customer service within [number of days] days of receiving your order. Provide your order number, details of the item(s) you wish to return, and the reason for the return. Our customer service team will guide you through the return process.
3. Refund Policy: Upon receiving and inspecting the returned item(s), Freshzoon will process a refund for the purchase price. Please note that shipping charges are non-refundable. Refunds will be issued to the original payment method used for the purchase.
4. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for the return of the item and, depending on availability, provide a replacement or issue a refund.
5. Changes to Return & Refund Policy: Freshzoon reserves the right to modify or update our Return & Refund Policy at any time. Please check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.